Booking Conditions

Affable Tours and Safaris East Africa, is a registered Tour Operator in the Republic of Kenya. The following terms and conditions apply to all Affable Tours & Safaris (EA) trips, tours, safaris, excursions, transport services, hotel bookings and any other services booked by you directly or through an agent. Receipt of the deposit indicates formal understanding and acceptance of our terms and conditions of business.

01

Booking an Affable Tours Safari

When you make a booking, your contract (which includes these terms and conditions) will be with Affable Tours & Safaris (EA). All price quotations and rates are subject to availability, all bookings are taken at the discretion of Affable Tours & Safaris (EA).

a). Affable Tours and Safaris (EA)  will provide a full quotation without any financial obligation on the agent’s part, prior to a firm booking arrangement. All quotations issued by Affable Tours and Safaris (EA) are net and non-commissionable unless otherwise expressly stated in the quotation and are for a period of thirty days.

b). The company recommends that you secure a non-refundable deposit of at least 20% per person to confirm the safari with the full balance of payment being due 45 days prior to departure date. Some safaris (such as Mountain Gorilla itineraries) may require an additional or earlier deposit and should this prove the case, you will be advised in good time.

c).Changes to confirmed reservations made within sixty days of the tour departure date will be charged according to the cancellation penalties outlined below.

d).Upon receipt of final payment the company will issue all relevant travel documents with fully confirmed status. Any changes thereafter are subject to availability and to cancellation fees, which ever is applicable. (See below).

02

Cancellation Policy

a). All cancellation requests must be made in writing to Affable Tours and Safaris (EA). Please ensure you receive written confirmation that your cancellation request has been received by us. All cancellations will be charged a cancellation penalty depending on the number of days before tour departure that the cancellation is received.

  • 60 - 45 days prior to arrival in East Africa - 20% cancellation charge of tour cost.
  • 44 - 30 days prior to arrival in East Africa - 40% cancellation charge of tour cost.
  • 29 - 21 days prior to arrival in East Africa - 60% cancellation charge of tour cost.
  • Less than 21 days prior to arrival in East Africa - 100% cancellation charge of tour cost.

Cancellation outside 50 days prior trekking - loss of 50% of deposit.
Cancellation less than 30 days prior trekking - loss of 100% of deposit.

Booking for Tanzania must be confirmed by deposit at least 90 days prior to arrival in East Africa and the following cancellation charges will be applicable 90 – 60 days 

c). Some of the camps, hotels and lodges have special cancellation clauses during the year, for example at Christmas and New Year. These will be advised at time of booking. These will in turn form part of these terms and conditions of business.

03

Important Information

a). All airfares quoted within Africa are current as at the date of the tour quotation. Affable tours and Safaris will not be held responsible for any changes in airline schedules, airfares, cancellations, loss or damage to baggage and overbooking. All claims for any loss or injury suffered on any airline must be made directly with the airline involved.

b). Specific accommodation described in these itineraries may not always be available. In the event of this happening, Affable Tours and Safaris (EA) will always recommend comparable alternative accommodation. It is then the decision of the traveler to accept or decline this alternative accommodation prior to committing to the deposits and pre-payments.

c). Tour costs are based on all known costs at the date of quotation. Any significant changes beyond the control of Affable Tours and Safaris (EA) will be passed onto travelers. Once a final quotation has been given and the same has been accepted on behalf of the client and the tour arrangement has been paid for as per our payment terms, then no additional charges and/or surcharges will be levied.

d). Affable Tours and Safaris (EA) reserves the right to alter any arrangements due to local conditions. Affable tours and Safaris (EA) also retains the right to refuse any person from participating on or continuing on any tour for any reason or if that person causes or is deemed to cause hazard or inconvenience to other passengers .

f). Affable Tours & Safaris (EA) will not be responsible for any lost or delayed baggage, resulting from travel with an international scheduled airline. Should guests know and inform the company in advance that they will be carrying baggage in excess of the given limit, Affable Tours and Safaris (EA) will quote the extra costs involved.

04

Statement Of Responsibility

a) Affable Tours & Safaris (EA)  and it's agents act only as agents for the passenger with respect to services provided, included but not limited to, hotels, lodges, camps, restaurants, sightseeing, game drives and all forms of transportation within Africa

b).All services are provided by operators who are not owned or controlled by us. We take all reasonable precautions to make these safaris as safe as possible for travelers and others. Affable Tours & Safaris (EA) and its agents shall not be responsible or liable for any injury, loss, damage, delay of inconvenience arising out of, or in connection with, any defect in any vehicle or aircraft or any act, including any acts of terrorism, industrial action, acts of governments, war, terrorism and God, omission, neglect, accident, error or omission in the provision of any services. Any travel involves some measure of risk, of which travelers need to determine themselves.

c). The company applies all reasonable checks to ensure that those involved in the preparation and provision of services outlined in the booked itinerary maintain appropriate standards of safety, hygiene and customer care.

05

Transportation and Guide

b).Affable Tours & Safaris (EA) reserves the right to alter any such arrangements made including the proposed route to be taken.

c).Affable Tours & Safaris (EA) reserves the right to employ the services of sub contractors to effect transportation.

d). Affable Tours & Safaris (EA) shall provide the services of drivers and professional guides where and when requested, subject to availability. If an Affable tours and Safaris appointed guide is unable to guide a safari due to illness etc, the company reserves the right to substitute with another suitable guide.

06

Age Limits

In certain camps, lodges, hotels and beach resorts and on specific activities, minimum age limits can apply. The age limit for Gorilla Safaris is 15 years and is absolutely inflexible. Some hotels and lodges such as the Tree Hotels in Kenya (Ark, Mountain Lodge, Treetops) have age limit of Minimum 7 years.

07

Force Majeure

Affable Tours & Safaris (EA) cannot accept responsibility or pay any compensation where the performance or prompt performance of the contract is prevented or affected by reason of circumstances which amount to “force majeure”. Circumstances amounting to “force majeure” include any event which we could not be, even with all due care, foresee or avoid.

Such circumstances include the destruction or damage of your accommodation (which cannot reasonably be remedied to a satisfactory standard before the start of your holiday) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, epidemic and all similar situations beyond our control.

08

Use of Personal Information

Affable Tours & Safaris (EA) is committed to protecting the privacy and security of its on-line visitors. You can visit our web-site without telling us who you are or giving us any personally identifiable information. The following policy explains how Affable Tours & Safaris (EA) may use any information which you choose to submit via the www.affabletours.com web-site.

Such information may be processed, used, reproduced, modified, translated, shared, published and distributed by Affable Tours & Safaris (EA) at its discretion, in any media in any location without royalty payment of any kind.